Shipping

All orders are packed with care and dispatched within 1-3 business days of purchase.

AUSTRALIA

Once dispatched, orders are sent via Express Post and arrive within 1–2 business days.

A flat rate of $15 AUD for Express shipping within Australia.

Please allow 2–5 business days from order to delivery (1–3 days packaging + 1–2 days transit).

INDONESIA

Information coming soon!

RETURNS & REFUNDS

If you’re not 100% happy with your order, then get in touch for an exchange or store credit.           

For all return and exchange enquiries, please send an email with your name, order number and the details of your query to hello@bycntrd.com

A member of our team will be in touch shortly to assist. 

We cherish our brand and implement quality checks into every stage of the design and creation process. We replace any defective products. Please note that this does not include general wear and tear. 

WHICH ITEMS ARE RETURNABLE?

Items purchased in the last 30 days.

They must be unworn and unaltered. With the packaging still attached. Postage is not refundable.

For exchanges the cost of shipping the product back to us will not be reimbursed. Shipping of the exchanged items is at the customer's expense. 

WHICH ITEMS ARE NON-REFUNDABLE/RETURNABLE?

Clearance / Sale Items. This includes any product that is purchased on a sale event.

In the event that a product becomes unavailable during a sale, refunds will be processed automatically.